As always, Steve, Tim, and relative newcomer (to me) David were extremely professional, courteous, informative, and a pleasure with which to deal.
In my opinion, a secret to a good life is having an auto mechanic you can rely upon and trust. These guys go above and beyond!!!!
And, they have been super supportive with a warranty issue I have with the auto manufacturer, providing computer scan evidence to help in my claim .
I have been a loyal customer from the beginning of Hotshots Automotive and will continue!!!!
You can always trust these guys! Steve does an amazing amount of research so he knows the intricate details of every situation. I have been going to him for 30 years and he has never steered me wrong. If you don't need something, he will tell you. If there is a cheaper alternative, he tells you. He recently recommended I trade in my car rather than get expensive repairs. So when he does recommend a repair, you can be sure it is legit.
Standard performance in receiving timely excellent service.
Thank you Hot Shots team for getting my 2008 Bullit Mustang running like a dream! I appreciate your professionalism and expertise!
I hit a deep pothole. It was bad. My steering wheel went from 12-o'clock (perfectly centered) to a right turn at almost 3-o'clock while going straight.
My first thought was to call Frank Azar - the Strong Arm and get a few hundred thousand dollars. Reality set in and I called Hot Shots.
The team got me right in and worked their magic. A few hours later, my truck was ready and the steering wheel was back at center. Thanks guys! I appreciate the quick service to meet my busy schedule.
Hot Shots Has always given excellent service and great value. Over the years the staff have gained my trust and loyalty. They take the time to explain what is needed and prioritize their recommendations as to what is necessary to do, what should be done, and what would be, nice to do. I appreciate their efforts.
You have been taken of our Toyota since we owned it. You have treated us fairly and always give us the opportunity the best and worse case scenario on what needed to be done. That may be why we are very close to 300,000 miles
Car and liquids needed to be checked. All was done well and efficiently and courteously
I've entrusted the Rendezvous to you for a long time now and you have done top notch work in a timely fashion at a reasonable price. Two years ago we came to an agreement that you would keep the Buick running for the next two years at a minimum cost. Hotshots upheld their end of that bargain. You've honored the warranty work without so much as a whimper and took care of any persistent problems. You have explained things not only to me but also to the better half of the Oglesbee regime and for that we are truly grateful. Thanks for quality work, excellent customer service and making me a satisfied customer.